Frequently Asked Questions

Android phone or tablet with version 4.4 or newer. So almost all Android devices are supported.

If you want to accept credit cards, you need MyPOS or SumUp device.

For printing a Bluetooth POS printer or USB POS printer is recommended.

The internet connection is required for the first setup.

There are several ways how to print the receipt.

The simplest solution is to use a Bluetooth Printer.

The second option is to use a USB printer. In this case, you have to physically connect your printer with a tablet or mobile phone.

The third solution is to print on regular A4 printer. You can print directly from the mobile phone if you have a printer driver installed.

The fourth solution is to print on regular A4 printer from your web browser (PC). Go to app.elementarypos.com. All your receipts are available in real-time as “Last receipts”. Open receipt in PDF format and print it.

The last solution is to be without printer completely. You can share your receipt directly from mobile phone via SMS, email, whatsapp.
 

Yes. You can create and print receipts in offline mode. However occasional internet connection is required to synchronize receipt lists and sales items. For example, at the end of the day, we recommend bringing the device to the nearest WIFI. The synchronization is done automatically when the Elementary POS APP is started.

You can check synchronization status at Elementary POS Office.

Yes, you can use Elementary POS for free. No credit card is necessary. However, to use all features we recommend you to switch to PREMIUM or BUSINESS tariff.

More information and Elementary POS price plan.

 

Please use Google Play and find Elementary POS application there. If Google Play is not available on your device, you can download APK directly here.

Yes. After APP installation please use your credentials. The Elementary POS APP will be automatically synchronized with your company. You can manage all your devices at Elementary POS Office.

Yes. Please invite your users from Elementary POS Office. There are three roles available:

  • Admin user.
  • Accountant – Can see sales reports in Elementary POS Office.
  • Employee user – The right is limited only to basic receipt creation.

Yes. Stock management is available at Elementary POS Office. To use stock, you have to assign a SKU code to all your sales items.

If the mobile phone or tablet has a camera, then yes. You have to scan the barcode as an SKU code first.

You can also use an external hand scanner.

More information how to use the barcode scanner with Elementary POS.

Please use context menu on receipt (three dots in the top right corner). Then select Cancel Receipt.

You can cancel your receipt in two ways:

  • By creating a new negative receipt. This will reset the final total to zero. For example, use to return goods.
  • Delete the receipt. This can only be done by a user in the Manager role. You can only delete the last receipt (so that there is no gap in the numbering).

Purchase SumUp Air terminal. Connect Elementary POS with your Sum Up account. Menu/Settings/SumUp terminal settings.

Create a receipt with Elementary POS. Press “Card” button. Then the receipt amount is sent to your terminal and Elementary POS will print the card receipt.

Simple select “Excel Reports” in the main APP menu. A Excel report will arrive at your email address. You can easily process your receipts there. Or you can manage your Excel reports from Elementary POS Office. There are also nice graphs.

Simple install Elementary POS on another device and use your credentials.

Create a new user account with limited rights.

Yes. Technical documentation is here. If you need to extend the API, please contact us at api@elementarypos.com.

You need the API key. You can generate your API key at Elementary POS Office.

Yes. If your drawer is connected together with the printer via USB cable, open Elementary POS APP, then “Settings”. Select “Open drawer” checkbox.

Yes. In the app, press the “To Bill” button just before creating the receipt itself.

There are two types of accounts:

  • Temporary account – use as a quick personal account. This account will automatically disappear once all items are paid.
  • Permanent account – use for tables, for example. This account does not automatically disappear.

Yes, double click on the bill to edit. To split, click on the “Split” button.

After creating an bill in the mobile app, an order is automatically created in the Elementary POS office. The user can remotely see that the order has been created and can complete it. The order then disappears when the “Finish” button is pressed.

The M button allows you to quickly enter sales items.

For example, if beer is M1 and lemonade is M2, you can enter 5 beers and one lemonade as follows: 5M1+M2.

When you press “Receipt” you can then see sales items. If you need to make an adjustment, double tap the receipt. Alternatively, you can go back to the calculator and add more items.

TIP: If you can’t remember a specific item code, press the M button twice.

When editing a sales item, do not enter a price and check “Without price”. The application will then ask for the price when you use the sales item.

Just before creating a receipt, double tap the receipt and press the button “Add discount”. It is also possible to enter a percentage discount.

Go to Elementary POS Office. Then select “Company” -> “Company logo on receipt” section. Please use PNG logo with maximum width of 300 pixels. The logo will be visible in all PDF receipts.

If you want to print the logo on the small POS printer receipts, enable ‘Better printing’ in the mobile app. Not all POS printers are supported.

Please see tutorial how to add company logo to receipt.

Yes. Go to Elementary POS Office and configure your sales categories there. Each sales item can be assigned to sales category. Sales categories and sales items are automatically synchronized with all your mobile phones (cash registers).

It is not possible to have two currencies within the same time. Create a different company account with a different username. You can use the same email for your registration.

In the mobile APP: Menu->Logout->Yes->Menu->Login->GET STARTED.

Simple click “CASH” button.

Write email to support@elementarypos. We are happy to improve the application. Thank you.